Showing posts with label Support. Show all posts
Showing posts with label Support. Show all posts

Saturday, August 3, 2013

Technical Support


Recently a question popped up at AUGI stating the "Worksharing Does Not Work". Several people replied and then the original poster casually mentioned that maybe Dropbox wasn't passing the data back and forth quickly enough. I replied with:
    Funny how something major like using Dropbox isn't mentioned at the outset If you'd included that tidbit that would have changed the conversation considerably. When people ask for help in a forum it really helps to provide lots of clues, it's a bit like a detective novel. We need clues to figure out who did it.

    YES it takes quite awhile for a files (larger the longer) to upload to Dropbox and then replicate elsewhere. If you plan to do real work using Dropbox you'd better be careful. It is very easy to borrow something that another person has already borrowed because of the latency between upload and replication. When that happens whoever was second or third will lose, lose everything they did because Revit will not let you synchronize your work at all. Your "invalid Schema" error is indicating that the file was not intact when Revit tried to open it. This will happen if the file isn't completely replicated or uploaded.

    Dropbox does not know anything about the relationships between our files or that Revit is attempting to communicate between central and local files. It just copies bit for bit from here to there and there. This means that it is all together too easy for Dropbox to kill the relationship unwittingly.

    If you can be certain that no two users are actively working on the project concurrently then there is much less risk. That would be something like a "follow the sun" workflow where someone in Europe works on the file until someone in the USA joins as the European's day winds down and the American stops works as the Australian begins and so on. Concurrent workers with files on Dropbox is a love story heading for heartbreak.
If you find yourself asking a question in a forum or sending me an email be sure to offer lots of clues. When we take our car to the mechanic they usually ask for clues. They aren't likely to tell you, "No, don't tell me what's wrong, let me guess!" Ditto for your doctor. You know the old joke, "Hey Doc, it hurts when I do this!" "Well don't do that!" Reworked it's, "Hey Doc, it hurts when I use Dropbox for worksharing!" "Well don't use Dropbox for worksharing!" :)

Tuesday, July 9, 2013

Cheeky Devil - Support Requests

When Revit crashes it will often generate a dialog prompting you to provide some information about what might have caused the crash and a way to contact you if they need to. In the past I wrote about a cheeky response I used once about the computer I was using not having enough memory. In that post I encouraged Autodesk to put enough RAM into their software so I don't have to worry about it.

I was working with Camtasia the other night and I thought of this cheeky support request.

    Dear Autodesk,

    I recently purchased a high quality microphone to use with my computer. Now when I open Revit it doesn't acknowledge this microphone at all even though other programs do. Camtasia works great with it. I've checked all the settings I can find but nothing seems to resolve the problem.

    Here's the thing, I spent a lot of money for this microphone. I should be able to talk to Revit and tell it what I want it do instead of having to use this silly mouse all the time. If Revit isn't going to recognize it and do what I say then I think you should refund the money I spent on this microphone. The microphone works fine so it isn't fair to return it to the manufacturer.

    It's just your software that isn't working properly!!

    Is there a service pack, hotfix or patch I can download? If not, please let me know how soon I can expect this to be fixed, thank you!!